Where do I contact for support?
You can contact us on percy@hatchetsystems.com prior or post purchase and we will get back to you as soon as possible.
How do I pay for my purchases / subscriptions from Hatchet Systems?
You can pay using your Credit Card or PayPal.
What is a caution that you should know before using Spread Offset EA?
Be aware that some brokers stop the charts for some time once a day , for example from 23:55 to 00:05 and each broker has their different times for different markets. The EA will not be able to work during…
In Spread Offset EA, at the time of shrink , if the value of the stop loss is lower than the market price. Then what happens?
Spread Offset EA upon shrinking will automatically close the trade at the next market price tick without incurring any further losses.
Does Spread Offset EA require a market tick to function?
Yes it does, therefore will only function when the market for the asset is open.
Can we change profiles when Spread Offset is active and working?
No, you cannot. The purpose of the EA is to be used when you are away from your system and not working on it.
How to use Spread Offset multiple times in a day?
Watch the video on looping to understand the functionality.
Does Spread Offset EA works on BUY and SELL trades?
Spread Offset works applies on SELL trades only. It won’t work on BUY trades as the bid price doesn’t get affected when the spreads increase. To understand this further, watch the video on why to have Spread Offset by your…
Does Spread Offset EA works in conjunction with the broker time or your local time.
Spread Offset EA works in conjunction with the broker time in the market watch window. To access the Market watch window press Ctrl +M.
Will Spread Offset work on Saturday & Sunday?
No it won’t. The EA is primarily designed for Forex users.